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© 2019 Urban Churn.
What all is included in the subscription cost?
Monthly subscription cost includes the pints of ice cream, the concierge service of churning ice cream based on your taste preferences, the delivery fee and we take care of the tipping of the driver who delivers your ice cream.
Can I cancel any time?
Yup! Just log into your account, and you can cancel.
What if I am away when the ice cream is delivered?
We confirm every delivery twice before it’s made. A week prior is a confirmation, and on the day it is to be delivered, we send a reminder. If, at the last minuite, you do not let us know before the delivery is sent that you are unavailable, the delivery will still be processed and we cannot reschedule for that month.
Do you call to confirm delivery
Yes, we will attempt to reach out to you to confirm delivery. First time is to confirm, second is a reminder, the day of.
Who makes the deliveries?
We are partnering with Post Mates to deliver. When we confirm the day and times to deliver, we schedule with their drivers to make the deliveries.
When does the subscription start?
The subscription starts within the first two weeks of subscribing.
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